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FAQ

Got questions?  Of course you do.  You clearly want to know what you wants to know.  That's cool.

Q:  What's the Lilah?  What's the V?  How do you say it?

A: [Ly-La-Vee]  Named after our rescue aussie Delilah.  That's weird!  A sweet, smart, all things awesome dog.  Totes makes sense now, hey?

A:  The company started life as LilahVintage back in 2012 based around the 1920's bauhaus beads in the RETRO collection.  We expected this to be a fun side project & forgot the beads will run out.  Oops.  When the company expanded, we shortened it to LilahV.

Q:  What's "gold filled?"  What's "dipped" or "plated?"  What's the diff?

A:  First - dipped & plated are the same thing.  Dipped just sounds cooler.

Plated uses a base metal which goes through a process ... ZZZZ ... & is eventually dipped into an electroplating bath where a thin layer of gold or silver is deposited on top.

Filled is at least 1/20th gold in weight ie. lots more than plated.  Still starts life as base metal then heat bonded with a layer of metal.  The diff is the amount of gold/silver used & the process.

Gold-filled jewelry is made from components that have a layer of gold that is mechanically bonded with heat and pressure to another material, usually a base metal which is most commonly brass. Gold-filled products are resistant to tarnishing because the outside layer is actually gold and is thick enough to prevent oxidation of the inner material. - See more at: http://blog.artbeads.com/2011/05/gold-filled-vs-gold-plated-jewelry/#sthash.aGvciTSG.dpuf
Gold-filled jewelry is made from components that have a layer of gold that is mechanically bonded with heat and pressure to another materia - See more at: http://blog.artbeads.com/2011/05/gold-filled-vs-gold-plated-jewelry/#sthash.aGvciTSG.dpuf
Gold-filled jewelry is made from components that have a layer of gold that is mechanically bonded with heat and pressure to another material, usually a base metal which is most commonly brass. Gold-filled products are resistant to tarnishing because the outside layer is actually gold and is thick enough to prevent oxidation of the inner material. - See more at: http://blog.artbeads.com/2011/05/gold-filled-vs-gold-plated-jewelry/#sthash.aGvciTSG.dpuf
Gold-filled jewelry is made from components that have a layer of gold that is mechanically bonded with heat and pressure to another material, usually a base metal which is most commonly brass. Gold-filled products are resistant to tarnishing because the outside layer is actually gold and is thick enough to prevent oxidation of the inner material. - See more at: http://blog.artbeads.com/2011/05/gold-filled-vs-gold-plated-jewelry/#sthash.aGvciTSG.dpuf
Gold-filled jewelry is made from components that have a layer of gold that is mechanically bonded with heat and pressure to another material, usually a base metal which is most commonly brass. Gold-filled products are resistant to tarnishing because the outside layer is actually gold and is thick enough to prevent oxidation of the inner material. - See more at: http://blog.artbeads.com/2011/05/gold-filled-vs-gold-plated-jewelry/#sthash.aGvciTSG.dpuf

Q:  Will it tarnish?

A:  All jewelry tarnishes over time.   Dipped depends on all kinds of crazy factors like perspiration & even smog.  Filled takes way longer because there's a shit ton more gold on that bad boy. 

For Amanda even 24k solid gold tarnishes in a hot second. Some ph balance bs.  Pretty ironic for a jewelry designer.

Q:  It's starting to tarnish.  What now?

A:  First - wipe the jewelry with the super handy LilahV polish cloth.  This cloth is what I use to polish my 14k gold, sterling and the retro beads.

Lastly, there is one last thing you can try if its really gunked up.  Dab a tiny (pea sized) glob of toothpaste on the jewelry.  Rub with your hands under lukewarm water.  Please be aware this method is abrasive and will start removing the top coat then the gold/silver plating.

Q:  This as a gift.  Is it wrapped?  Ditch the receipt?

Each piece comes in either a LilahV cloth bag or a gift box.  FREE NOTE if you want one.  Leave your message in the notes.

Receipts = To save trees, we never include receipts.  If you want a receipt, leave that in the notes.  And hug a tree.

Shipping Box = Did I mention trees?  Sometimes we re-use clean shipping material (usually Amazon purchases).  Please re-re-use the box if possible.  And hug a tree!   

Q:  It's been like 3 hours and my jewelry isn't here yet.  When should I worry?  At 4 hours?

A: We ship items within 3-5 days & custom items within 5-10 days.  We do our best to meet these estimates, but cannot guarantee.  (insert "cover your @ss" wording)

Then.  The post office.  Which could take for. ev. er.   First Class from 3-7 days.  I'll shoot you an email with tracking info so you can obsess at your will.

Insurance: If you want insurance, email us for a quote.  [i.e.  we ain't responsible if your order is a no show] 

Q:  I live outside of the US.  Now what? 

A:  Cool, where?  What's it like?  Do you love it?  Oh, right.  Answers.

We ship worldwide!!!  First Class Intl. can take 10 days - 6 weeks.  Yep, shipped to South Africa & it took 6 weeks.

Customs, import taxes & VAT (whatever that means): Buyers (you) are responsible for all that. Your package says "merchandise."  We are not responsible for delays due to customs.
Insurance - see US Insurance
 

Q: I gots my order ... but its broken!

A:  Dudette.  Sorry!  That's not cool.  Email lilahvjewelry@gmail.com so we can arrange a replacement stat. 

Q:  I gots my order ..... but .... er .... uhm ... I don't like it.

A:  That's okay - we get you.  LilahV accepts returns & exchanges on a limited basis.  Email lilahvjewelry@gmail.com within 7 days of receiving your order.  Return within 21 days unworn and in the same packaging.
Retro Jewelry - see Retro Returns Page
Keep the thank you coupon code.  You could get a groovy feeling for future designs.

Sorry - but return postage is on you.  We don't add return charges into prices in order to keep them as low as possible.

No way hozay:  

  • Custom items
  • Gift cards
  • Sale items
  • Sample sale items
  • Wish bracelets [come on - they are supposed to break]. 

Any other questions, please feel free to email: lilahvjewelry@gmail.com 

Gold-filling jewelry is jewelry containing pure gold equal to 1/20th of its entire weight. Gold is often mixed with copper or brass. Gold-plated jewelry also combines gold with copper, brass or other base metals, however, only a very tiny amount of gold is used. The gold or gold-colored metal used in gold-plated jewelry equals seven-millionths of an inch.

Read more : http://www.ehow.com/about_6459959_definition-plated-vs_-gold-filled.html
Gold-filling jewelry is jewelry containing pure gold equal to 1/20th of its entire weight. Gold is often mixed with copper or brass. Gold-plated jewelry also combines gold with copper, brass or other base metals, however, only a very tiny amount of gold is used. The gold or gold-colored metal used in gold-plated jewelry equals seven-millionths of an inch.

Read more : http://www.ehow.com/about_6459959_definition-plated-vs_-gold-filled.html
Gold-filling jewelry is jewelry containing pure gold equal to 1/20th of its entire weight. Gold is often mixed with copper or brass. Gold-plated jewelry also combines gold with copper, brass or other base metals, however, only a very tiny amount of gold is used. The gold or gold-colored metal used in gold-plated jewelry equals seven-millionths of an inch.

Read more : http://www.ehow.com/about_6459959_definition-plated-vs_-gold-filled.html