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FAQ

Got questions?  Of course you do.  You clearly want to know what you wants to know.  That's cool.

Q:  Why does LilahV use so many fucking curse words?

A: Our favorite Tony Robbins quote sums it up like a fucking poet:  

"The science of taboo language is effective because words have the power to pierce the conscious mind."

Q:  What's the Lilah?  What's the V?  How do you say it?

A: [Ly-La-Vee]  Named after our rescue aussie Delilah.  That's weird!  A sweet, smart, all things awesome dog.  Totes makes sense now, hey?

A:  The company started life as LilahVintage back in 2012 based around the 1920's bauhaus beads in the RETRO collection.  We expected this to be a fun side project & forgot the beads will run out.  Oops.  When the company expanded, we shortened it to LilahV.

Q:  What's "dipped" and "plated?"  What's "gold filled?"  What's the diff?

A:  First - dipped & plated are the same thing.  Dipped just sounds cooler.

Plated uses a base metal which goes through a process ... ZZZZ ... & is eventually dipped into an electroplating bath where a thin layer of gold or silver is deposited on top.

Filled is at least 1/20th gold in weight ie. lots more than plated.  Still starts life as base metal then heat bonded with a layer of metal.  The diff is the amount of gold/silver used & the process.

Gold-filled jewelry is made from components that have a layer of gold that is mechanically bonded with heat and pressure to another material, usually a base metal which is most commonly brass. Gold-filled products are resistant to tarnishing because the outside layer is actually gold and is thick enough to prevent oxidation of the inner material. - See more at: http://blog.artbeads.com/2011/05/gold-filled-vs-gold-plated-jewelry/#sthash.aGvciTSG.dpuf
Gold-filled jewelry is made from components that have a layer of gold that is mechanically bonded with heat and pressure to another materia - See more at: http://blog.artbeads.com/2011/05/gold-filled-vs-gold-plated-jewelry/#sthash.aGvciTSG.dpuf
Gold-filled jewelry is made from components that have a layer of gold that is mechanically bonded with heat and pressure to another material, usually a base metal which is most commonly brass. Gold-filled products are resistant to tarnishing because the outside layer is actually gold and is thick enough to prevent oxidation of the inner material. - See more at: http://blog.artbeads.com/2011/05/gold-filled-vs-gold-plated-jewelry/#sthash.aGvciTSG.dpuf
Gold-filled jewelry is made from components that have a layer of gold that is mechanically bonded with heat and pressure to another material, usually a base metal which is most commonly brass. Gold-filled products are resistant to tarnishing because the outside layer is actually gold and is thick enough to prevent oxidation of the inner material. - See more at: http://blog.artbeads.com/2011/05/gold-filled-vs-gold-plated-jewelry/#sthash.aGvciTSG.dpuf
Gold-filled jewelry is made from components that have a layer of gold that is mechanically bonded with heat and pressure to another material, usually a base metal which is most commonly brass. Gold-filled products are resistant to tarnishing because the outside layer is actually gold and is thick enough to prevent oxidation of the inner material. - See more at: http://blog.artbeads.com/2011/05/gold-filled-vs-gold-plated-jewelry/#sthash.aGvciTSG.dpuf

Q:  Will it tarnish?

A:  All jewelry tarnishes over time.   Dipped depends on all kinds of crazy factors like perspiration & even smog.  Filled takes way longer because there's a shit ton more gold on that bad boy. 

For Amanda even 24k solid gold tarnishes in a hot second. Some ph balance bs.  Pretty ironic for a jewelry designer.

Q:  This as a gift.  Is it wrapped?  Ditch the receipt?

A:  Each RETRO piece comes on seriously soft recycled leather placed in a gift box. 

All other necklaces & earrings come on their respective cards.  Rings in a cotton bag.

Box that bitch?  You can buy a gift box here: http://lilahv.myshopify.com/products/gift-box-add-on

Receipts = To save trees, we never include receipts.  If you want a receipt, leave that in the notes.  And hug a tree.

Shipping Box = Did I mention trees?  Sometimes we re-use clean shipping material (usually Amazon purchases).  Please re-re-use the box if possible.  And hug a tree!   

Q:  It's been like 3 hours and my jewelry isn't here yet.  When should I worry?  At 4 hours?

A: We ship items within 1-3 days & custom items within 5-10 days.  We do our best to meet these estimates, but cannot guarantee.  (insert "cover your ass" wording)

Then.  The post office.  Which could take for. ev. er.   First Class from 3-7 days.  I'll shoot you an email with tracking info so you can obsess at your will.

Insurance: If you want insurance, email us for a quote.  [i.e.  we ain't responsible if your order is a no show] However, we make every effort on an order to order basis.

 

Q:  I live outside of the US.  Now what? 

A:  Cool, where?  What's it like?  Do you love it?  Oh, right.  Answers.

We ship worldwide!!!  First Class Intl. can take 10 days - 6 weeks.  Yep, shipped to South Africa & it took 6 weeks.

Customs, import taxes & VAT (whatever that means): Buyers (you) are responsible for all that. Your package says "merchandise."  We are not responsible for delays due to customs.
Insurance - see US Insurance

 

Q: I gots my order ... but its broken!

A:  Dudette.  Sorry!  That's not cool.  Email lilahvjewelry@gmail.com so we can arrange a replacement stat. 

Q:  I gots my order ..... but .... er .... uhm ... I don't like it.

A:  That's okay - we get you.  LilahV accepts returns & exchanges on a limited basis.  Email lilahvjewelry@gmail.com within 7 days of receiving your order.  Return within 21 days unworn and in the same packaging.

 

Keep the thank you coupon code.  You could get a groovy feeling for future designs.

Sorry - but return postage is on you.  We don't add return charges into prices in order to keep them as low as possible.

No way hozay:  Custom or sale items.  Wish bracelets [come on - they are supposed to break]. 

Q:  Why donate to the Humane society?  Why LLS?

 A:  Amanda here answering.  

LLS:  I love my mom.  I lost my mommy to acute Leukemia in 2013.  LLS showed up to give us information & hugs.  They sent survivors to talk to mamacita on what to expect (were the first to say she could possibly survive).  And she did survive, for 5 more years, long enough to dance at my wedding.  

Humane:  I love dogs.  I work with the Utah Humane Society critters from rats (yuck!) to kitties (awh) to Great Danes.  My husband, Gary, and I foster dogs who need to get out of that tiny kennel for a few weeks.  I post lots of pics on Instagram:  www.instagram.com/lilahvjewelry

PS.  I also post pics of Lilah.  Update:  And our new doggy Br'er Fox!

Any other questions, please feel free to email: lilahvjewelry@gmail.com 

Gold-filling jewelry is jewelry containing pure gold equal to 1/20th of its entire weight. Gold is often mixed with copper or brass. Gold-plated jewelry also combines gold with copper, brass or other base metals, however, only a very tiny amount of gold is used. The gold or gold-colored metal used in gold-plated jewelry equals seven-millionths of an inch.

Read more : http://www.ehow.com/about_6459959_definition-plated-vs_-gold-filled.html
Gold-filling jewelry is jewelry containing pure gold equal to 1/20th of its entire weight. Gold is often mixed with copper or brass. Gold-plated jewelry also combines gold with copper, brass or other base metals, however, only a very tiny amount of gold is used. The gold or gold-colored metal used in gold-plated jewelry equals seven-millionths of an inch.

Read more : http://www.ehow.com/about_6459959_definition-plated-vs_-gold-filled.html
Gold-filling jewelry is jewelry containing pure gold equal to 1/20th of its entire weight. Gold is often mixed with copper or brass. Gold-plated jewelry also combines gold with copper, brass or other base metals, however, only a very tiny amount of gold is used. The gold or gold-colored metal used in gold-plated jewelry equals seven-millionths of an inch.

Read more : http://www.ehow.com/about_6459959_definition-plated-vs_-gold-filled.html